FAQ | AeroSoft Footwear

Order related FAQ's

How can I order online?

You can browse the products/shop online at https://aerosoftfootwear.ae/shop/

How long does it take for the order to deliver?

Delivery time will be between 2-3 working days.

Shipping related FAQ's

How much is the shipping cost for delivery within UAE?

12AED + Vat and Free Shipping is available to all U.A.E orders over 200 AED.

How does the shipment works?

Shipments in all U.A.E. states and territories via Parcel with Speedaf Express our delivery partner.

Order Status or Return related FAQ's

Where is my order?

Once your order has shipped, you will receive a confirmation. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.

What if my received items are damaged or defective?

We work hard to bring you great quality, but we know we’re not perfect. If you ever receive a damaged or defective item, please let us know at support@aerosoftfootwear.ae within 24hours of receipt of your order.

How do I exchange an Item?

We offer exchanges, please follow our return process and You will be charged an additional delivery fee for return/Exchange per shipment.

When will I receive my refund?

Please allow up to 10 business days after your return order has been received by our warehouse for your refund to be processed and bank transfer charges will be deduct to your amount.

Product related FAQ's

Where are your brands made?

Every brand of our footwear is individually made from Thailand, China, Vietnam and India. As part of our relationship with our teams on the ground, we make several trips a year to keep those relationships intact and ensure that our products are handled properly.

Sizing related FAQ's

How do I know what size to order?

We know it can be hard to determine your size when online shopping. The best way to get an accurate fit is to go by measurements or follow our size chart (UK, USA, and EU).

Are larger sizes available?

At the moment, we are catering specially to Arabic sandals from 42-46 EU Size.

Footwear care related FAQ's

Are your footwear washable?

We do not recommend machine washing our leather footwear, but most of our slippers and sandals are washable.

Are your Footwear waterproof?

Like other 100% leather shoes, our Footwear shoes are not recommended for rain or snow. They may be worn outdoors, but preferably on dry surfaces

Our sandals and slippers have a unique pattern on the outsole to prevent you from tripping on the ground. Thong sandals for women provide enough grip to the foot that you feel confident walking on all kinds of surfaces.

The water-absorbent nature of outdoor sandals and slippers makes them worth buying and provide enough reassurance to wear them wherever the weather is.

Head Office

Ghulam Reza Jangjoo Trading Co. LLC
Behind Al Shola Private School,
Opposite Transcorp Street 33,
Warehouse No. 9, Industrial Area 13,
Sharjah U.A.E.

Telephone : +971 – 67446109
Fax: +971 – 65589329
WhatsApp : +971 – 559817036

Corporate: info@jangjoo.ae
Customer Support: support@aerosoftfootwear.ae

Hour Of Operation

Monday – Friday:	9 AM – 6 PM
Saturday – Sunday:	Closed

Wholesale Stores

Ghulam Reza Jangjoo Trading Co. (Main Branch)
Abdul Hadi Muhammad Al Ajmani, Concord Building
Murshid Bazaar, Al Kabeer Street, Deira, Dubai-UAE
Email: grjmain@jangjoo.ae
Tel: +971 4 2255908

Ghulam Reza Jangjoo Trading Co. (Br. 1)
Rashid Bin Thani Bin Khlafa Shop No. 1
Al Buteen, Deira, Dubai-UAE
Email: grjbr1@jangjoo.ae
Tel : +971 4 2265296

Outlets

Aerosoft Burdubai:
Aerosoft Footwear
Saleh Behzad Building, Shop No. 3, Souq Al Kabeer
Al Fahidi Street, Burdubai, Dubai-UAE
Email: burdubaioutlet@jangjoo.ae
Tel: +971 4 3537837

Aerosoft Creek:
Aerosoft Footwear (Abra)
Rashid Al Yateem Building Shop No. 4
Baniyas Road, Al Rigga, Dubai-UAE
Email: creekoutlet@jangjoo.ae
Tel : +971 4 2279640

Hour Of Operation

Monday – Friday:	9 AM – 11 PM
Saturday – Sunday:	9 AM – 1 AM

Order related FAQ's

Shipping related FAQ's

Order Status or Return related FAQ's

Product related FAQ's

Sizing related FAQ's

Footwear care related FAQ's

Head Office

Hour Of Operation

Wholesale Stores

Outlets

Hour Of Operation

Our team

THOMAS SNOW

CEO/founder

PAMELA DOE

CEO/founder

MIRINDA

Accountant

JONE DOE

Developer

NICH KON

Delivery Driver